Group Payment and Cancellation Policies

Group Payment

Payment in advance or upon arrival is preferred. Please allow at least five additional minutes prior to the start of your tour for payment and processing. One lump sum payment is required on arrival or in advance of your visit: guests cannot pay individually.

By check: Checks should be made out to ODHS (Old Dartmouth Historical Society).

By credit card: We accept Visa, MasterCard, American Express, and Discover.

 

Group Cancellation Policy

All group cancellations must be submitted in writing (email is fine) to grouptours@whalingmuseum.org. Call (508) 997-0046 ext. 185 for additional information.

If your group booking is cancelled in writing 30 days or more before booked date:

  • A cancellation fee of 20% of your total booking value will be charged.
  • Cancellation of catering may incur additional charges.*

If your group booking is cancelled in writing 1-14 days before booked date but not same-day:

  • A cancellation fee of 50% of your booking value will be charged.
  • Cancellation of catering may incur additional charges.*

No-shows or Cancelled same day:

  • A cancellation fee equal to 100% of your total booking value will be charged.
  • Cancellation of catering may incur additional charges.*

 

*New Bedford Whaling Museum has a catering relationship with Russell Morin Fine Catering and Events. The Russell Morin cancellation policy is as follows:

We understand that the unforeseeable does sometimes happen. In the event that you need to cancel your event we will be as accommodating as possible. For all events that you cancel, due to inclement weather or otherwise, a portion of the deposit may be available to apply towards a future event. The amount of deposit available will be determined on a case by case basis in Morin’s sole discretion.

For information email specialevents@whalingmuseum.org or call (508) 717-6833.